ARTICLE N°1 - GENERAL
All orders and sales concluded on augmented-print.com are determined by the following terms and conditions of sale. The validation of the box "I have read and I accept the general conditions of sale" located on the validation of order page entails the acceptance, without restrictions or reservations, by the customer of these terms and conditions.
The website augmented-print.com is published by ZE-Company, whose registered office is at: 7 rue des lavandières - 45100 Orléans - Tel: 02 36 13 51 18 - contact@ze-company.com.
ARTICLE N°2 - PRODUCTS
The photographs illustrating the products do not enter the contractual field. If errors have occurred, under no circumstances shall augmented-print.com be held liable.
ARTICLE N°3 - PRICE
ARPrint guarantees that the mentioned price will be applied during the validation of the order. All prices on the site are quoted before tax (HT). The amount of VAT is added at the time of the validation of the order.
ARTICLE N°4 - ORDER
The means for an order to be taken into account is the website augmented-print.com.
The orders will be validated upon receipt of full payment including tax, as well as the reception of the files provided by the customer, provided that the sent files present the criteria required for an optimal quality of printing. The customer agrees to respect the ordering procedures listed on the site.
ARPrint reserves the right to cancel any order from a customer with whom there is a dispute over the payment of a previous order.
You have the possibility at any time to consult your order history on your customer account.
ARTICLE N°5 - CANCELLATION AND WITHDRAWAL OF ORDER
Given the personalized nature of our production, you do not have the opportunity to benefit from your right of withdrawal, to modify or cancel your order, to return the goods or to request a refund, in accordance with article L121-20- 2 of the Consumer Code. This is due to the immediate start of the manufacturing process occurring as soon as we receive your order as well as the manufacturing of the products to your exact specifications.
ARTICLE N°6 - PAYMENT
The order is payable at the time of validation, either by an online payment, by means of a credit card, on the secure server, or by check. The method of payment of the order is materialized by the fact of clicking on “pay” on the page of the method of payment chosen by the customer. However, the order is considered accepted and will not be produced until:
- either the payment has been made, by credit card, on the site of secure payment,
- the check has reached ARPrint
The absence of payment or incomplete payment within one month from the validation of the payment method on the site, will result in the final cancellation of the order and the destruction of the file relating to this order sent on the ARPrint server.
ARTICLE N°7 - SUBCONTRACTING
In order to allow ARPrint to best meet its commitments, outsourcing is the rule in the profession and can not be blamed on ARPrint by its customers.
ARTICLE N°8 - DELIVERY
After confirmation of order, ARPrint undertakes to deliver to its carrier the references ordered by the buyer.
For all products shipped outside the European Union and / or DOM-TOM, the price is calculated excluding taxes automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable in certain cases. These rights and sums are not the responsibility of the seller. They will be the responsibility of the Buyer and are his responsibility (statements, payment to the competent authorities, etc.). The seller invites the buyer to inquire about these aspects from the relevant local authorities.
Delivery times are given as an indication and as exactly as possible. Exceedances of time can not give rise to damages, withholding or cancellation of orders in progress.
Are considered as force majeure releasing the seller from his obligation to deliver: war, riot, fire, strikes, accidents and the impossibility of being supplied.
ARTICLE N°9 - TRANSPORT
Deliveries of goods are made at the buyer’s own risks regardless of the way of transport and / or the terms of payment of the price of transport. The customer is required to check the condition of the products upon delivery. In case of damage, it must mention its reservations on the delivery note, and repeat them with ARPrint by email or registered letter within two days of delivery in accordance with the provisions of Article 105 of the Commercial Code. He must also inform ARPrint by registered letter of all transport damage, within ten days of delivery. No complaint will be accepted in case of non-compliance with these formalities. The fact of organizing, in the name and on behalf of the buyer, the transportation of the goods sold with a carrier of our choice does not modify these provisions.
ARTICLE N°10 - DISPUTES
This contract is subject to French law. ARPrint can not be held liable for damages of any kind, whether material or immaterial or bodily, that could result from a malfunction or misuse of the products marketed. The same is true for any modifications of the products resulting from the manufacturers. The liability of ARPrint will, in any case, be limited to the amount of the order and can not be blamed for simple errors or omissions that may have persisted despite all the precautions taken in the presentation of products. In case of difficulties in the application of this contract, the buyer has the possibility, before any legal action, to seek an amicable solution with the help of a professional association of the branch, a consumer association or any other advice of his choice. It is recalled that the search for an amicable solution does not interrupt the "short time" of the legal guarantee, nor the duration of the contractual guarantee. It is recalled that in general and subject to the appreciation of the courts, the respect of the provisions of this contract relating to the contractual guarantee supposes that the buyer honors his financial engagements towards the seller.
Complaints or disputes will always be received with attentive benevolence, good faith always being presumed in the one who takes the trouble to expose his situations. In case of dispute, the customer will first contact the company to obtain an amicable solution. Otherwise, the Commercial Court of Orleans is the only competent, regardless of the place of delivery and method of payment accepted.
ARTICLE N°11 - GUARANTEES
In the event of a customer fault regarding the customization, ARPrint will not trade. If the customer wants to make an exchange or a modification, there will be a new invoice for its modifications. In addition, the cost of returning the product will be borne by the customer.
ARTICLE N°12 - USE OF SITE CONTENT
All the technical and / or figurative data contained on the site augmented-print.com, including the texts, the drawings, the marks, the graphics, the buttons, the logos, as well as the presentation including the ergonomics and the navigation specific to the customer order processing software (s) as well as to the shaping and printing of the documents delivered to the customer, are the exclusive property of ARPrint. The contents are protected by French, European and international laws.
Any use, even partial, of one or more elements of the site augmented-print.com, and in particular the installation of an ARPrint link on another site must first be subject to the formal authorization of ARPrint.
ARTICLE N°13 - ACCESS TO THE CUSTOMER'S DATA
No personal information of the user of the site augmented-print.com is published without the knowledge of the user, exchanged, transferred, assigned or sold on any media to others. Only the assumption of redemption of ARPrint and its rights would allow the transmission of such information to the prospective purchaser who would in turn be given the same obligation to store and modify data with respect to the user of the site augmented-print.com.
